A system that works and your team will use?
In today’s federal contracting environment, competition is increasing, and the ability to stand out, build winning teams and diversify is critical. How best to accomplish this? Key factors include increased speed/responsiveness, reduced costs, strong win themes, great analytics, early opportunity identification, and maximizing/leveraging current relationships. Many people turn to new technology and systems to assist them, often to be disappointed.
After working with hundreds of companies, we’ve identified the main reasons for the disappointment:
• Feature Gaps – either important features partially implemented or hour-to-hour irritations. These are either glossed over or don’t come to light in a demo or sales pitch
• General purpose sales team/CRM software – “adapted” to GovCon
• Problematic integrations – intelligence, task order, proposal management and more
• Lack of “real” user engagement – people continue to use spreadsheets and email
Why does this happen? The answer boils down to 100% solution design and support.
Let’s take the problems first, one at a time.
Many federal contractors want or need to participate in task order proposal responses – IDIQs, GWACs and Federal Supply Schedules. There are a few vendors out there that say they support Task Order integration. In the demo it looks great! But as you start using it, you find they are only “bid scraping” information from the portal. What you really need is contained in the solicitation docs – but they don’t index the docs or extract key information. So, 90%+ of the work you did in the past with your comfortable “old system,” you still must do. Let’s face it – critical functionality gaps are often “glossed over.”
Above is an example of a big feature gap. Let’s look at a small one. Some systems will advertise “intelligence” integration. We’ll leave aside that the “integration” often stops when you create an opportunity or that you must manually initiate the integration – and focus on a single opportunity that you want to research. You’ll have to go through a custom interface and manually search for the opp, often in a couple of steps before you can start. The process actually takes more time and creates manual entry frustration.
A common problem is general-purpose sales team/CRM software adapted to GovCon. Salesforce is a great company – but its roots are in commercial sales. Sure, you can try to make it work for federal contracting, but the time and expense are always way underestimated – and you’ll need a FTE to manage it. The same can be said for platforms built on Salesforce. In addition to the extra licensing costs, their “core genetics” are still commercial sales. Some issues will be obvious up-front, but many more won’t be visible until you use the “sales” solution daily. Federal contracting is not commercial sales.
The issues with problematic integrations grow over time. What happens if you want a new field to track a critical part of your business? Do you create it in three different solutions and hope your team enters the same information in all three places? Does the API allow you to bi-directionally push/pull the new information? Do you have the support staff to train new hires on three user interfaces? And if you do, do people like switching between three user interfaces on a busy day? Oh, that feature you need only comes with our advanced package – which is another $10k per year. Have you ever waited for IT to chase down three vendors to try to figure out what is broken – with each one pointing fingers at the other? Not fun.
Lastly, “real” user engagement. Many people will tell you different reasons for this – but from our experience, it all boils down to the learning curve’s steepness and the user’s perceived value. Let’s face it – many people already work 10+ hours per day and cut into their family and personal time. Spend weeks learning multiple systems that will slow me down in my day-to-day work? That is frustrating to use with multiple interfaces? No thanks.
The Capture2Proposal Difference – Designed for Federal Contractors
Hey, we were founded by a team of veterans! Capture2Proposal was created to be the industry’s only end-to-end software, storing everything your BD, Capture, and Proposal teams need in one platform, not many. Our unique features include near real-time, 360° intelligence, “live” opportunities, GovCon big data analytics, win-mapping, GovAI™, “real” task order integration, and many more. Our customers bid more, win more, and increase efficiency, alignment and collaboration. Value is apparent to your entire team from day one.
Learning curve for new staff? Try one user interface designed with you in mind (whether you are a BD, Capture or Proposal manager, or an executive). Remember, our core genetics are federal contractors who did the day-to-day work for years. Rid yourself of erroneous logins, multiple payments, loosely integrated platforms with added expense, task management services, and stand-alone market intelligence tools. We are natively integrated, lean, and designed for GovCon – no more bloat, overly complicated CRM’s and problematic integrations. Our core features work 100%, all the way through.
With C2P, you can have everything in one simple, secure, collaborative, and customizable software platform. Save your team time, money, and provide the best results with the least amount of friction.
Tailor-Crafted Training and Support
Capture2’s Customer Success team is relentlessly dedicated to the training and onboarding process for new customers. Our training sessions are made to fit your schedule and preferences- not the other way around. Whether you’d like to break up your sessions into a few shorter trainings or knock it out over a lunch-and-learn, our team is ready to answer every question, walk you through every step, and set up your profile and pipeline to meet your needs and inclinations. Need a new hire trained up 1:1 on the C2P platform? No problem. One of our recently on-boarded customers had this to say about his Customer Success Manager:
I am normally pretty fickle with my praise, but your customer success team are rock stars. We are starting to dig down and get more involved with the platform and they have been right there on every question. I still have a lot to learn, but preliminaries are good, and the support has been great. Buy them lunch this afternoon and put it on our renewal cost for next year.
Looking forward to digging deeper.
Low Risk, High Reward
Whether you’re the decision maker, the decision breaker, the endorser, champion, or skeptic, we’ve created a path forward for you that is a low-risk journey to success. From the date you begin your subscription, you have a full month to decide whether or not C2P is right for your business, and if you decide it is not, you are not locked into an annual contract, and you don’t lose out on a dime. We respect your decision, and at the end of the day, we want what is best for your business. 30 days- Money Back- Low risk. But it’s the high reward we want to emphasize. We are confident after just one month of use, you’ll see how C2P can transform your capture and proposal processes.
“Sawdey Solution Services rolled out Capture2Proposal to the entire BD team at the beginning of the year and the Team Capture2 has been extremely responsive to any questions and requests. As we continue to grow and evolve with the tool, the team continually works with us to refine and make modifications for our specific needs. We are very happy with the progress we have made so far!”
Business Development Coordinator
Sawdey Solution Services
Be Among the Best
Transitions are tough, and we recognize that. Don’t let previous experiences with “poor fit” and under-supported systems stifle your company’s chance at more business. You can rest assured, joining a fleet of customers like Rolls Royce, WWC Global, Illuminate, Parallax Research Corporation, Iron Bow, CDW Government, and many more, you are making the right decision.